Terms & Conditions

Introduction

Overview of Terms

Welcome to VITAE-SCIENCE. These Terms & Conditions govern your use of our website and services, including the purchase of products through our e-commerce platform. By accessing and using our website, you agree to comply with and be bound by these terms. It is important to read and understand these terms before using our services or making a purchase.

Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services. Your continued use of our website signifies your acceptance of these terms, including any modifications or updates made from time to time.

We may update these Terms & Conditions periodically to reflect changes in our services or legal requirements. When we do, we will post the revised terms on our website with an updated effective date. It is your responsibility to review these terms regularly. Your continued use of our website following any changes constitutes your acceptance of the updated terms.

If you have any questions or concerns about these Terms & Conditions, please contact us for clarification.

Use of Our Website

Website Access

VITAE-SCIENCE provides you with access to our website and services under the condition that you comply with these Terms & Conditions and any applicable laws and regulations. We reserve the right to withdraw or amend our website and services at our discretion. We will not be liable if, for any reason, our website is unavailable at any time or for any period.

To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

User Responsibilities

By using our website, you agree to:

• Provide Accurate Information: Ensure that any information you provide is accurate, current, and complete.
• Use the Website Responsibly: Use our website and services only for lawful purposes and in accordance with these Terms & Conditions.
• Maintain Account Security: Keep your account details secure and notify us of any suspicious activity or security breaches.

You are responsible for any activities that occur under your account and must take steps to prevent unauthorized access to your account.

Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Unauthorized Use: Use our website or services for any unauthorized or illegal purposes, including but not limited to fraud, harassment, or infringement of intellectual property rights.
• Malicious Activity: Introduce viruses, malware, or other harmful code to our website, or engage in any activity that disrupts or interferes with the operation of our website or services.
• Impersonation: Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
• Data Mining: Engage in data mining, scraping, or harvesting of data from our website without prior written consent.
• Violation of Terms: Violate any of these Terms & Conditions or any applicable laws and regulations.

Any violation of these terms may result in immediate termination of your access to our website and services and could lead to legal action.

Product Information

Product Descriptions

At VITAE-SCIENCE, we strive to provide accurate and detailed descriptions of our products. However, we do not warrant that product descriptions or other content on our website is complete, accurate, reliable, current, or error-free. The images and descriptions of products are for illustrative purposes only and may not reflect the actual product’s appearance or features.

If you have any questions about a product or need additional information, please contact us before making a purchase.

Pricing and Availability

• Pricing: All prices for products are listed in the currency specified on our website and are subject to change without notice. We make every effort to ensure that prices are accurate, but errors may occur. If there is a discrepancy between the price listed on our website and the actual price at the time of purchase, we will notify you and provide you with the option to proceed with the order at the correct price or cancel it.
• Availability: Product availability is subject to change. We cannot guarantee that all items will be in stock at all times. If a product you ordered is out of stock or unavailable, we will notify you as soon as possible and provide options for substitution, backordering, or cancellation of the order.

Order Acceptance and Fulfillment

• Order Acceptance: By placing an order on our website, you are offering to purchase a product subject to these Terms & Conditions. We reserve the right to refuse or cancel any order for various reasons, including but not limited to product availability, errors in product information or pricing, or suspicion of fraudulent activity. Your order will be deemed accepted when we send you a confirmation email acknowledging receipt of your order.
• Fulfillment: We will make every effort to process and fulfill your order promptly. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information. Delivery times are estimates and may vary depending on factors such as location, shipping method, and carrier delays.

If you have any questions or concerns regarding your order, please contact our Customer Support team for assistance.

Payment Terms

Accepted Payment Methods

VITAE-SCIENCE accepts various payment methods to facilitate your purchase:

• Credit and Debit Cards: We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover.
• Digital Wallets: Payments can be made using digital wallets such as PayPal, Apple Pay, and Google Pay.
• Bank Transfers: For certain orders, we may accept bank transfers. Please contact our Customer Support team for details.

Payment methods are subject to change and may vary depending on your location. Please check our website for the most up-to-date payment options available.

Billing and Charges

• Order Total: The total amount charged for your order will include the price of the products, applicable taxes, and shipping costs. The final amount will be displayed at checkout before you confirm your purchase.
• Additional Charges: Any additional charges or fees incurred during the payment process will be clearly stated. You are responsible for reviewing and accepting these charges before completing your purchase.
• Invoice: An invoice will be sent to your email address once your order is confirmed and payment is processed. Please retain this invoice for your records.

Payment Security

• Secure Transactions: VITAE-SCIENCE is committed to ensuring that your payment information is secure. We use industry-standard encryption technologies to protect your data during transmission. Our payment processing systems are compliant with the Payment Card Industry Data Security Standard (PCI DSS) to safeguard your financial information.
• Fraud Prevention: To protect against fraudulent transactions, we may perform security checks and verification processes. We reserve the right to request additional information to confirm the legitimacy of your payment.
• Data Protection: We do not store your credit card information on our servers. All payment details are processed through secure third-party payment gateways.

If you have any questions or concerns about payment or billing, please contact our Customer Support team for assistance.

Shipping and Delivery

Shipping Policies

• Shipping Areas: VITAE-SCIENCE offers shipping to various locations, including international destinations. Shipping availability may vary based on your location and the products ordered. Please check our website or contact our Customer Support team for specific shipping options available to your area.
• Shipping Methods: We use reputable carriers to ensure your order is delivered efficiently. Shipping methods and carriers available for your order will be displayed at checkout.
• Handling Time: Orders are typically processed within 1-2 business days. Please note that processing times may vary based on product availability and order volume.

Delivery Times and Costs

• Delivery Times: Delivery times are estimates and may vary depending on your location, the shipping method selected, and any potential delays from the carrier. Generally, domestic deliveries take 3-7 business days, while international deliveries may take 7-15 business days. We will provide an estimated delivery date at checkout.
• Shipping Costs: Shipping costs are calculated based on the weight and size of your order, as well as the delivery destination. Shipping costs will be displayed at checkout before you confirm your purchase. We occasionally offer promotions or discounts on shipping; please check our website for any current offers.

Tracking Orders

• Order Confirmation: After your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your shipment.
• Tracking Your Order: You can use the provided tracking number to monitor the status and location of your order through the carrier’s tracking system. If you encounter any issues with tracking or if your order appears to be delayed, please contact our Customer Support team for assistance.

If you have any questions about shipping, delivery times, or tracking your order, please reach out to our Customer Support team for help.

Returns and Exchanges

Return Policy

• Cannabis Products: Due to the nature of our products, returns are not accepted for cannabis items once they have been purchased. All sales of cannabis products are final. We encourage you to carefully review your order before completing your purchase.
• Non-Cannabis Products: For any non-cannabis products purchased through our website, please review our exchange policy below. We will only accept returns for non-cannabis products that meet the criteria specified.

Exchange Policy

• Eligibility: Exchanges for non-cannabis products are accepted within 14 days of receipt, provided the item is in its original, unused condition and packaging. To initiate an exchange, please contact our Customer Support team to obtain an exchange authorization.
• Process: To exchange an eligible item, you will need to:
  • Contact us to request an exchange and provide your order number and details of the item you wish to exchange.
  • Ship the item back to us following the instructions provided by our Customer Support team. Shipping costs for the return of non-cannabis products are the responsibility of the customer.
  • Once we receive and inspect the returned item, we will process the exchange and send the replacement item or issue a store credit as requested.

Non-Returnable Items

• Cannabis Products: As mentioned, all sales of cannabis products are final and non-returnable. Please review product details carefully before purchase.
• Custom Orders: Products that are customized or made to order are non-returnable.
• Opened or Used Items: Items that have been opened, used, or not returned in their original condition and packaging are not eligible for exchange.

If you have any questions regarding our return and exchange policies or need assistance with a return or exchange, please contact our Customer Support team for guidance.

Privacy and Data Protection

Personal Information Collection

• Information We Collect: We collect personal information that you provide to us when you place an order, create an account, or interact with our website. This information may include your name, email address, phone number, shipping address, and payment details.
• Automatic Data Collection: We also collect information automatically through cookies and other tracking technologies, such as your IP address, browser type, and browsing behavior on our website. This helps us improve your user experience and understand how our website is used.

Data Use and Protection

• Use of Personal Information: We use your personal information to process orders, provide customer support, and communicate with you about your orders and our products. We may also use your information for marketing purposes, such as sending promotional offers or newsletters, if you have opted in to receive such communications.
• Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption technologies and secure servers. However, please note that no data transmission over the internet or electronic storage is completely secure.
• Third-Party Services: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.

Your Privacy Rights

• Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. You can update your account information or request access by contacting our Customer Support team.
• Opt-Out Options: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.
• Data Retention and Deletion: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. You may request the deletion of your personal information by contacting us. We will make reasonable efforts to honor such requests, subject to any legal or contractual obligations we may have.

If you have any questions or concerns about our privacy practices or how your data is handled, please contact us for further assistance.

Intellectual Property

Ownership of Content

All content on the KUNA LABS website, including but not limited to text, graphics, logos, images, and software, is the property of KUNA LABS or its licensors and is protected by intellectual property laws, including copyright, trademark, and patent laws. The design, layout, and functionality of the website are also proprietary to KUNA LABS.

Trademark and Copyright

• Trademarks: The VITAE-SCIENCE name, logo, and other trademarks used on this website are trademarks or registered trademarks of VITAE-SCIENCE. Unauthorized use of these trademarks or any other KUNA LABS intellectual property is prohibited.
• Copyright: All content on the website is copyrighted by VITAE-SCIENCE or its content suppliers. The copying, reproduction, distribution, or creation of derivative works based on this content without express written permission from KUNA LABS is prohibited.

Use of Intellectual Property

• Limited License: VITAE-SCIENCE grants you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. This license does not include the right to copy, reproduce, distribute, or exploit any content or intellectual property on the website for commercial purposes.
• Restrictions: You may not modify, reverse engineer, decompile, disassemble, or create derivative works from any content or software provided on the website. You may not use any automated means, including but not limited to web crawlers or bots, to access or extract content from the website without prior written consent from VITAE-SCIENCE.
• Feedback: Any feedback or suggestions you provide regarding the website or services become the sole property of VITAE-SCIENCE. We may use such feedback for any purpose without obligation or compensation to you.

If you have any questions about the use of intellectual property on our website or if you wish to seek permission for any use of our content, please contact us.

Limitation of Liability

Disclaimer of Warranties

• No Warranties: VITAE-SCIENCE provides the website and its content on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the website’s availability, accuracy, reliability, or completeness. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• No Guarantee of Error-Free Operation: We do not guarantee that the website will be free from errors, viruses, or other harmful components. It is your responsibility to ensure that your use of the website does not expose you to any risks, including but not limited to loss of data or damage to your computer system.

Limitation of Liability

• Exclusion of Damages: To the fullest extent permitted by law, VITAE-SCIENCE, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the website or the purchase of products. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
• Total Liability: Our total liability to you for any claim arising out of or relating to your use of the website or purchase of products shall be limited to the amount you paid for the product or service that is the subject of the claim.

Indemnification

• Your Responsibility: You agree to indemnify, defend, and hold harmless VITAE-SCIENCE, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or related to your use of the website, your violation of these Terms & Conditions, or your infringement of any rights of another party.
• Legal Actions: This indemnification obligation will survive the termination or expiration of these Terms & Conditions and your use of the website.

If you have any questions or concerns about the limitations of liability or indemnification, please contact us.

Governing Law

Governing Law

• Applicable Law: These Terms & Conditions, along with any agreements or disputes arising from or related to your use of the VITAE-SCIENCE website or services, will be governed by and construed in accordance with the laws of [Your Jurisdiction]. The specific laws applicable may vary based on your location, but the principles of law governing these Terms & Conditions will be in alignment with the laws of [Your Jurisdiction].

Jurisdiction

• Exclusive Jurisdiction: Any legal action or proceeding arising out of or related to these Terms & Conditions or your use of the VITAE-SCIENCE website shall be exclusively brought in the courts located in [Your Jurisdiction]. You consent to the jurisdiction of these courts and agree to submit to their personal jurisdiction.
• Venue: The venue for any disputes will be [Your Jurisdiction], and you agree that any legal action or proceeding will be conducted in [City/Region], [Your Jurisdiction].

Dispute Resolution

• Informal Resolution: Before pursuing formal legal action, we encourage you to contact us to resolve any disputes or concerns informally. We are committed to working with you to address any issues and find a satisfactory resolution.
• Formal Dispute Resolution: If a dispute cannot be resolved informally, it shall be resolved through binding arbitration in accordance with the rules of [Arbitration Association] or similar governing body. The arbitration will be conducted in [City/Region], [Your Jurisdiction], and the decision of the arbitrator shall be final and binding.
• Class Action Waiver: Any disputes arising under these Terms & Conditions must be resolved on an individual basis and not as part of a class action, collective action, or representative proceeding. You waive any right to participate in such proceedings.

If you have any questions about the governing law, jurisdiction, or dispute resolution processes, please contact us.

Changes to Terms

Notification of Changes

• Updates to Terms: VITAE-SCIENCE reserves the right to modify, amend, or update these Terms & Conditions at any time. Changes may be made to reflect new legal requirements, industry practices, or improvements to our services.
• How We Notify You: Any updates or changes to the Terms & Conditions will be posted on this page with an updated effective date. We may also notify you of significant changes via email or through other communication channels. It is your responsibility to review these Terms periodically to stay informed of any modifications.

Effective Date

• Effective Date of Changes: The revised Terms & Conditions will become effective as of the date they are posted on our website. Your continued use of the VITAE-SCIENCE website and services after the effective date constitutes your acceptance of the updated Terms & Conditions.
• Previous Versions: Previous versions of the Terms & Conditions will be archived and available upon request. If you have any questions about the changes or how they may affect you, please contact us.

If you have any questions about the changes to our Terms & Conditions, please contact our Customer Support team for further clarification.

Contact Information

How to Reach Us

For any questions, inquiries, or concerns regarding these Terms & Conditions, our products, or our services, please contact us using the following methods:

• Email: support@vitaescience.co
• Mailing Address: VITAE-SCIENCE, Calle. 21a # 69B-10, Fontibón, Bogotá, D.C., Colombia

Inquiries and Concerns

• Customer Support: Our Customer Support team is available to assist you with any issues or questions you may have. Whether you need help with an order, require additional information about our products, or have concerns regarding our Terms & Conditions, please feel free to reach out.
• Feedback: We value your feedback and are committed to improving our services. If you have any suggestions or comments, please let us know.

We strive to respond to all inquiries in a timely manner and appreciate your patience.